Provide technical support for applications/systems
Diagnose, troubleshoot and rectify reported problems
Over-the-phone diagnostics and troubleshooting
Manage customer complaints/requests
Liaise with service providers and vendors
Convey problems/requests clearly to next level support/development team or suppliers
Provide 24/7 support on rotational basis
Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Required language(s): English
No work experience required.
Preferably Entry Level specialized in Technical & Helpdesk Support or equivalent.
Independent (in view of current pandemic, you are likely to be required to work remotely)
This is our promise, as a University College, to you. You who are about to take your first step into the working world. You who found the courage to meet new people, learn new things and embrace new experiences. It’s not easy. And it can get pretty scary at times. We’re here for you and with you, every step of the way. To help you find your wings. Show you the vast sky. Encourage you to fly farther, higher, and faster than ever before. When the next generation of students come into the classroom, we’ll inspire them with your stories.
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