➢ Monitoring and maintaining networks and servers.
➢ Responsible for investigating and diagnosing network problems, collecting IT usage stats, making recommendations for improving the company’s IT systems and carrying out routine configuration and installation of IT solutions
➢ Ensure that all IT infrastructures, operations, and security services operate smoothly with minimal downtime
➢ Implementing security protocols and procedures to prevent potential threats.
➢ Maintain IT infrastructure systems / network inventory
➢ Review and ensure network systems is compliant with IT security audits
➢ Manage network / systems backup and disaster recovery operations
➢ Diagnose, troubleshoot, and resolve IT network / system security issues
➢ Creating user accounts and performing access control.
➢ Supervising and mentoring IT department employees, as well as providing IT support.
➢ Provide support to end users on enquiries to HR Software via phone / email / remote assistance
➢ Provide both on-site / off-site Software technical assistance, troubleshoot and resolve issues
➢ Resolve customer technical issues in a timely & professional manner