Business Management Executive

Softinn Solutions Sdn Bhd
Full Time
Application ends: December 31, 2024
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Job Description

We are a group of people who think computers should do more work. Our vision is to make hotelier work life simpler through connected systems.

Softinn is a Saas company that provides e-commerce solutions and business productivity tools to hotels.

&#; – Warren Bennis. In the Business Management team of Softinn, we believe in great attention to detail (a.k.a meticulous) and continuous improvement of business & operational processes.

We are seeking candidates who are passionate about business management, business analysis, and customer growth and have the potential to grow into a managerial role.


Job Responsibility:

  • Accurately & effectively perform bookkeeping of accounts
  • Handle a full set of accounts in an orderly manner. Knowledge of SST is a plus point
  • Prepare management and business reporting
  • Handle customer account renewal, invoicing & follow up
  • Develop deep knowledge about Softinn software (training will be given)
  • Involve in new product or feature user acceptance testing
  • Compile Softinn product knowledge base and user guides
  • Conduct Softinn product training for existing customers (Online Training)
  • Analyze existing customer account usage & monitor customer retention rate
  • Be the first contact person in the office
  • Monitor the performance of other departments, and help them to achieve their target
  • Be ready for any other office and business administrative tasks that are required


Job Requirements:

  • Possess at least a Diploma/ Bachelor’s Degree in a relevant field or equivalent practical experience
  • Minimum 1-2 years of working experience in the customer-facing role or in any of the related field
  • Possess fundamental finance & accounting knowledge
  • Excellent listening & writing skills, critical thinker with attention to details
  • Meticulous, organized, and good at time management
  • Ability to build and maintain effective relationships with customers, fostering trust and loyalty
  • Excellent in execution & presentation
  • Proficient in IT and Computer skills and the ability to navigate multiple software applications simultaneously
  • Able to think critically and develop creative solutions to problems as they arise
  • Required language(s): English, Bahasa Malaysia, Mandarin (plus point)
  • Fresh graduates are encouraged to apply

Not Mandatory but BONUS if:

  • Familiar with the WAVE accounting system
  • Familiar with Excel PowerQuery
  • Familiar with video editing software
  • Understanding of e-commerce
  • Knowledge and interest in the travel tech industry

Report to Work options:

  • Melaka branch Only

You Should Join if:

  • You are looking for a more casual working culture that encourages creativity
  • You believe a good business management exec. helps improve business efficiency and bring smiles to colleagues internally and Softinn users

You should NOT join if:

  • You don’t enjoy learning new skills, new knowledge, and new technology
  • You are not an organized & meticulous person
  • You hate numbers, figures & reporting work
  • You are not passionate about business management & support function roles

Salary Range:

  • RM 2,500 to RM 3,200


Employee Benefits:

  • Medical insurance coverage
  • Monthly Outings
  • Free Flow of Snacks
  • Casual dress code
  • Monthly Potluck Party
  • Production-ready laptop & monitor

Additional Perks for Your Role:

  • Online training course for Excel Power Query
  • Online training course for Excel Pivot Table
  • Online training course for accounting system

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