Customer Onboarding Executive

Softinn Solutions Sdn Bhd
Full Time
Application ends: December 31, 2023
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Job Description

Softinn is a hotel technology company.


Our mission is to make hotelier&#;s a one-minute video about our products.


We’re selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.


Here is our principle to sales – We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.


As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.


Job Responsibility:

  • Engage with prospects to understand their needs and assist in product setup.
  • Coordinate with the sales team onboard prospects to customers.
  • Conduct online product demos and product training.
  • Helping the sales team in handling inbound sales inquiries promptly and professionally
  • Gather feedback from customers on their onboarding experience and their suggestions for product improvements


Job Requirements:

  • Passionate about hotel technology (software, system and hotel industry).
  • Develop deep knowledge about the products & services offered by Softinn.
  • Good communication skills and presentation skills.
  • Has excellent command of English and Bahasa Melayu (knowing Mandarin is a plus point).
  • Ready to learn things, proactive, result-driven, organized and detail-oriented.

Not Mandatory, but BONUS if:

  • Has working experience in a sales department or customer-support department
  • Familiar with SaaS (software-as-a-service) business
  • Familiar with HubSpot
  • Familiar with the hotel industry
  • Understand inbound sales

Report to Work options:

  • Melaka branch

You Should Join if:

  • You enjoy solving customer’s problems with digital solutions.
  • You love to win and are willing to go the extra mile.
  • You believe a better product helps improve efficiency and bring smiles to hoteliers.

You should NOT join if:

  • You don’t enjoy learning new skills.
  • You don’t enjoy interacting with customers remotely.
  • You don’t enjoy helping customers gain more value for using our products.

Salary Range:

  • RM 2,000 to RM 4,000 (not including commission)


Employee Benefits:

  • Medical insurance coverage
  • Free Flow of Snacks
  • Casual dress code
  • Monthly Potluck Party
  • Attractive commission

Additional Perks for Your Role:

  • HubSpot CRM Licenses (Sales Pro + Marketing Hub Pro)
  • HubSpot CRM Certification (Certificate with your name on if you pass the test)
  • The mobile phone call and data plan allowance

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