Executive, Customer Operations, South East Asia

Our client, a British based international shoe manufacturing and retailing brand, is looking for a Customer Operations Executive candidate to join their team in Kuala Lumpur, Malaysia.

Responsibilities:

• Responsible for the logistics function on operation, process compliance, customer service level and cost management
• Compilation, batching and analysing of Sales Order
• Advising customers to place amendment Orders for any incorrect Orders (ie pricing, shoes number and fit) and input the Order into SAP
• Maintain large database for all Sales Orders, shipping information and disseminate the information to customer every 1st week of the month after month-end closing
• Work closely with Customer Operations Manager and recommend solutions on delivery issues
• Priorities delivery according to the customer category and work closely with Customer Operations team in UK and/or Regional
• Distribution Centre (RDC) planning team to achieve targeted delivery date
• Work closely with customer and Credit APAC team on payment and credit before despatch goods to customers
• Ensure all shipping documents are in order to avoid delay in delivery resulting in loss of sales
• Work closely with customers/ store team on complaint of short shipment, losses and damages to the cargo. Investigate the dispute and submit all necessary information and data to relevant parties
• Process returns note for any Returns due to short shipment, wrong delivery and defectives within the level of authority
• Resolving logistics/delivery issues at the very first instance so that the
• Company will not loss sales opportunity or paying additional shipping charges such as storage and demurrage
• Manage Malaysia own store sales data (Isetan-compilation, batching and upload into web portal)
• Process daily and ad-hoc reporting request to review customer orders and delivery performance

Job Requirements :

• Diploma/Degree in Business or related
• Knowledge in SAP sales order processing
• Knowledge in customs procedure, Import & Export tariff, duties in ASEAN as added advantage.
• Ability to analyse downloaded SAP BO date in excel to answer customer enquiries
• Ability to manage large amount of data
• Excellent customer service skills and good interpersonal skill such as team work and collaboration, problem solving and dependability
• Proficient in English both oral and written
• Multitasking, good time management and able to meet deadlines
• Resourceful and up to date on Import & Export tariff and duties update within SEA
• Strong ability to work efficiently and effectively, to multi task, and to handle last-minute changes in a fast-paced environment
• Microsoft excel, word & powerpoint intermediate.
• Good organizational skill
• Meticulous and attention to detail